Frequently Asked Volunteer Questions:
Q:Why should I be a volunteer? A: Volunteering gives you a chance to become more involved in helping make the festival a reality. It also gives you the opportunity to meet new people that also share your love of music and GrassRoots. You also get the added bonus of working volunteer hours in exchange for your festival pass.
Q:How many hours do I have to volunteer?
A: Our volunteer system requires that you work 3 hours for every day that you are at the festival (this includes the need to have a pass for the night your show up and for the day you are leaving). So a 4 day pass = 12 hours. Most of our crews are broken down into three hours shifts although there are a few that require 6 hour shifts. If you work a 6 hour shift then you have earned 2 day passes.
Q:Can I volunteer for a day pass?
A: Yes! The average volunteer commitment is 12 hours for a 4-day pass [12 hours/4 days = 3 hours/day you are at the festival]. If you are only in need of a day pass you need to work one 3 hour shift to earn it. Make sure to let us know the number of days you plan to attend while you are being scheduled and we’ll make sure you have the correct crew-match based on your skill set and the number of days you plan to be at the festival.
Q:What’s up with the volunteer deposit?
A: The volunteer deposit helps ensure the volunteer-ticket trade. If you do not complete your agreed upon volunteer hours, we will charge your deposit. There is no action taken on your account if you complete your shift obligations. Missing even one shift will result in you being charged your entire deposit.
Q:How do I put down my deposit?
A: We accept the following forms of deposit: check or credit card.
Q:When do I put down my volunteer deposit?
A: We try to get in touch with as many volunteers as possible before the festival to take your deposit. However if this is not possible then we will take your information when you check in at the Volunteer Check-In at the festival.
Q:How much is the deposit?
A: The deposit is equal to the amount of the at-gate cost of the ticket you are volunteering for. A 4-day pass requires a deposit of $124. If you are volunteering for a single day or two-day pass, please see the ticketing portion of the website to find out the total of your deposit.
Q: Can a friend or family member put down my deposit for me?
A: Yes, but please let them know that this means they will be held responsible for your volunteer hours. If you do not fulfill your commitment then they will be charged.
Q:I completed the online application, how long before I hear from someone?
A: This depends on the crew you are assigned to. Some crews have a quick turn around time, some have a couple weeks. Either way, if you don’t hear from anyone and it’s been more than 2 weeks or it’s ten days before the festival, you should contact the volunteer coordinator: firstname.lastname@example.org
Q:Where do I get my wristband when I arrive at the festival?
A: You check in at the Volunteer Check-In, which is located on the side porch of the Ticketbooth beside the performer check-in. Be sure to follow the signs
Q:If I am under 18, can I volunteer?
A: Yes, if you are at least 13. However, a parent or guardian must be present at the festival with you (or on the same shift if you are between the ages of 13 and 15). You must also have your parent or guardian complete the parental consent form found on the Be a Volunteer page.
Q:Where do I camp?
A: You are responsible for securing your own camping pass. Volunteers cannot volunteer extra hours in trade for camping. Please visit the tickets and info page for more information about camping at the festival.
Q:What if I have to cancel my shift?
A: Shift cancellations must be down within a week of the festival. Cancellations should be done via email at: email@example.com. Be sure to include your first and last name that you used on your volunteer application as well as the shifts that you are scheduled for. If you fail to get in touch with us before the festival to cancel your shifts we will charge a cancellation fee of 1/2 of your deposit. Failure to improperly cancel your shifts risks your eligibility for future GrassRoots volunteer opportunities.
Q:I have another question, who should I contact?
A: Questions can be directed via e-mail to the volunteer coordinator: firstname.lastname@example.org